HAMG 1313 - Front Office Management

CIP Code: 52.0901
Credit(s): 3
Functions of front office operationa as they realte to customer service. Includes a study of front office intercations with other departments in the lodging operation. Identify the various service levels and market segments in the lodging industry as they pertain to the front office area of the hospitality operation; and identify front office responsibilities, accounting procedures, revenue management, checkout and settlement procedures, and night audit functions and verification.