HAMG 3305 - Managing the Guests’ Experience

CIP Code: 12.0504
The course familiarizes students with the foundations of managing the guest experience. Students focus on analyzing the guest and the employee’s role in the guest’s
expectations/experience, including the impact of the employee employer on the guest’s experience. Preparing for the guest’s arrival and sources to help to create a profile of the guest. Students will Analyze the guest; create a guest preference data base; create a checklist to ensure everything is ready for the guest; analyze the employee employers’ relationship in regards to the impact on managing the guests’ experience; and, analyze and develop interdepartmental strategies to enhance the guests’ experience.

Faculty Consent: N